Complex Claims Examiner

About the role

AIG is seeking a Complex Claims Examiner to manage casualty GL and auto liability claims of intermediate complexity. You will guide claims from coverage enquiry through legal analysis, quantum assessment and resolution, ensuring fair and efficient outcomes for clients and stakeholders.

Key responsibilities

• Handle key claims enquiries, determine coverage, conduct legal liability analysis and quantum assessment within authority limits.
• Manage vendors and litigation for complex claims, ensuring effective communication with internal and external stakeholders.
• Maintain accurate reserves, financial transactions and policy interpretation for medium‑to‑high complexity claims.
• Contribute to continuous improvement and best‑practice procedures through quality assurance reviews.

Required profile

• Strong written and verbal communication skills.
• Effective time and workload management, including diary management.
• Ability to work collaboratively within a team and with claim stakeholders.
• Solid knowledge of legal, regulatory and litigation requirements for casualty GL and auto liability.
• Experience in negotiation, mediation, arbitration and alternative dispute resolution.

Required skills

• Casualty General Liability (GL) technical expertise.
• Auto Liability claims handling.
• Coverage determination and policy interpretation.
• Legal liability analysis and quantum assessment.
• Negotiation, mediation, arbitration and ADR skills.
• Reserve management and financial control of claim files.