Contract Senior Officer, Distribution Compliance and Monitoring

About the role

Prudential is hiring a Contract Senior Officer for a 6-month contract within its Distribution Compliance and Assurance team. Reporting to the Director, Distribution Compliance and Monitoring, the officer supports the team with monitoring and assurance work, including mystery shopping, social media monitoring and investigations, and other KPIs.

Key responsibilities

• Oversee and review social media monitoring, enhance monitoring keywords, escalate issues and report findings
• Arrange and conduct mystery shopping and investigations on social media cases, communicate with stakeholders and report results
• Develop and maintain periodic monitoring and reporting mechanisms and SOPs, track KPIs, monitor remedial actions and share findings with stakeholders
• Develop Terms of Reference (TORs) for reviews, carry out compliance assurance reviews and sampling, prepare review reports, monitor remedial actions and escalate overdue ones
• Support the team with ad hoc assignments

Required profile

• Degree in Accounting, Business Administration, Law or a related discipline
• At least 2 years' experience in compliance, investigation, audit, risk, insurance or banking
• Fluent spoken and written English and Chinese, good in Mandarin

Required skills

• Proficiency in Microsoft Office and Chinese word processing
• Excellent writing in English and Chinese
• Strong analytical and investigation skills
• Good knowledge of social media platforms such as Facebook and WeChat