Customer Services Representative – Call Centre

About the role

Join the flagship overseas arm of China’s largest commercial bank as a Customer Services Representative in a dynamic call‑centre environment. You will be the first point of contact for clients, delivering accurate information and supporting the bank’s channel management strategy.

Key responsibilities

• Handle customer enquiries across omni‑channel platforms (phone, email, chat, etc.).
• Provide prompt, correct information using the bank’s systems and applications.
• Identify business opportunities and cross‑sell the bank’s products and services.
• Collaborate closely with branches, other departments and teammates.
• Resolve minor complaints and perform simple administrative tasks.
• Collect customer feedback and suggest improvements to products, systems and workflows.
• Work shift patterns as required.

Required profile

• Post‑secondary education or higher.
• At least 1 year of customer‑service experience in banking or investment.
• Well‑organized, punctual, polite and strong sense of responsibility.
• Independent, customer‑oriented, patient, eager to learn and committed to quality service.
• Passed IIQE and HKSI examinations preferred.

Required skills

• Excellent written and spoken English and Cantonese.
• Proficiency in Mandarin.
• Good presentation and communication abilities.