Know Your Customer Specialist

About the role

DBS is hiring a full-time, regular Know Your Customer (KYC) specialist in One Island East, Hong Kong, within its compliance function. The role covers end-to-end KYC and account opening for new corporate customers, managing a portfolio of new applications and meeting new client acquisition targets with reasonable turnaround times.

Key responsibilities

• Receive account opening leads from various referral sources in the IBG.
• Contact prospective corporate customers to carry out KYC: verify the ultimate beneficial owner (UBO), understand the business and assess AML risk.
• Request documents for review, assess risk and follow up with customers on outstanding documents.
• Enter data into the AOS system for the BCAP screening and approval process.
• Seek approval from the Team Head, Department Head or obtain a recommendation from the Unit Head for approval by a higher authority.
• Deliver quality service, liaise with internal departments, relationship managers and the CSO, and perform other administrative and operational work as required while ensuring mandatory banking processes are followed.

Required profile

• Customer focus, good analytical and logical thinking, responsive and a team player.
• Good interpersonal skills and effective communication with customers and internal stakeholders.
• Attention to detail, concern for data accuracy and good product and process knowledge.
• Multi-tasking ability and ability to work independently under pressure.
• Proficiency in both English and Cantonese; Mandarin is highly preferred.

Required skills

• Proficiency in MS Office, including Excel.