Membership Services Assistant – Hotline (1‑Year Temporary)

About the role

The Membership Services Assistant – Hotline provides 7‑day support to the Club’s 29,000 members and their families. Working from the Sha Tin Communications & Technology Centre, you will handle inbound inquiries, reservations and mobile‑app technical assistance while promoting club initiatives.

Key responsibilities

• Answer member calls on the hotline, addressing general enquiries and providing timely solutions.
• Process raceday and non‑raceday reservations and support mobile‑app usage.
• Conduct telesales activities to promote club programmes within set timelines.
• Coordinate with internal teams to ensure member requests are followed up and resolved.
• Record member feedback and complaints, escalating when necessary.
• Perform any additional duties assigned by the line manager.

Required profile

• University degree with at least one year of experience in a service‑oriented environment.
• Call‑centre experience is an advantage.
• Fluent spoken Cantonese and English; written English required.
• Knowledge of written Chinese and spoken Mandarin is a plus.

Required skills

• Proficiency with a Customer Management System.
• Strong command of Microsoft Office applications (Word, Excel, PowerPoint).
• Ability to type Chinese characters efficiently.

What we offer

• Competitive salary and benefits package.
• Dynamic, supportive work environment.
• Opportunities for professional development and career growth.