Membership Services Assistant – Hotline (1‑Year Temporary)
The Hong Kong Jockey Club · Sha Tin District
Job description
About the role
The Membership Services Assistant – Hotline provides 7‑day support to the Club’s 29,000 members and their families. Working from the Sha Tin Communications & Technology Centre, you will handle inbound inquiries, reservations and mobile‑app technical assistance while promoting club initiatives.
Key responsibilities
- Answer member calls on the hotline, addressing general enquiries and providing timely solutions.
- Process raceday and non‑raceday reservations and support mobile‑app usage.
- Conduct telesales activities to promote club programmes within set timelines.
- Coordinate with internal teams to ensure member requests are followed up and resolved.
- Record member feedback and complaints, escalating when necessary.
- Perform any additional duties assigned by the line manager.
Required profile
- University degree with at least one year of experience in a service‑oriented environment.
- Call‑centre experience is an advantage.
- Fluent spoken Cantonese and English; written English required.
- Knowledge of written Chinese and spoken Mandarin is a plus.
Required skills
- Proficiency with a Customer Management System.
- Strong command of Microsoft Office applications (Word, Excel, PowerPoint).
- Ability to type Chinese characters efficiently.
What we offer
- Competitive salary and benefits package.
- Dynamic, supportive work environment.
- Opportunities for professional development and career growth.
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Published 1 month ago
Expires 3 weeks from now
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The Hong Kong Jockey Club
Sha Tin District
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