客服运营专员（粤语）
eTeam · Île de Hong Kong
Job description
职位概况
负责为司机伙伴提供线上、电话及面对面支持，协助其完成入职流程并熟练使用应用程序，提升司机满意度。
主要职责
- 通过虚拟、电话或现场方式帮助司机完成入职并使用App。
- 处理复杂的来电或外拨问题，提供高质量的司机支持。
- 受理电话及工单案件，解决升级问题，配合其他运营项目。
任职要求
- 精通粤语，英语流利者优先。
- 具备大专以上学历。
- 至少一年客服行业经验，有前线客服经验更佳。
- 良好的沟通与人际交往能力，具备问题解决能力。
必备技能
- 粤语流利
- 英语沟通能力
我们提供
- 工作日 10:00‑19:00，周末同班次。
- 工作日免费餐食，周末及节假日可在家办公。
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Published 1 month ago
Expires 3 weeks from now
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eTeam
Île de Hong Kong
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