零售培训专员
POP MART · Yau Tsim Mong District
Job description
职位概况
负责零售业务新员工入职体验及在职员工培训项目的设计、实施与优化，提升服务水平和产品知识。
主要职责
- 开发并优化新员工入职培训项目，包括工具、手册等。
- 规划在职员工的服务培训，制定培训日程。
- 在香港前线进行课堂培训，传递品牌文化、产品知识和服务标准。
- 根据业务需求设计新品培训、销售话术并进行本地化翻译。
- 对新人进行一对一实战辅导，跟进学习应用和心态引导。
- 收集并分析培训数据，撰写报告并与HR、运营等部门沟通。
- 维护POPCLASS线上学习平台，更新培训材料并编制月度报告。
任职要求
- 具备零售运营或零售培训经验。
- 热情且具优秀人际沟通能力。
- 流利粤语、英语、普通话，具英中/繁简翻译能力。
- 对课程或项目开发感兴趣，具基础数据分析能力。
- 有独立课堂培训经验及良好演讲技巧者优先。
- 熟悉一对一辅导流程和技巧者优先。
必备技能
- 语言沟通：粤语、英语、普通话。
- 英中/繁简翻译。
- 基础数据分析。
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Published 1 month ago
Expires 2 weeks from now
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POP MART
Yau Tsim Mong District
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