Operation Supervisor, IT

About the role

The Airport Authority Hong Kong is seeking an Operation Supervisor for its IT department. You will support 24/7 IT operations that keep the airport’s critical systems running smoothly, working closely with the Assistant Manager, IT and a team of contractors.

Key responsibilities

• Assist the Assistant Manager, IT in supervising a team of IT contractors for shift duty options.
• Maintain robust shift operations by leading and controlling assigned IT resources.
• Provide 7 × 24 operation and maintenance services on all IT systems, including servers and network equipment.
• Ensure prompt recovery of services in case of equipment breakdowns.
• Manage and maintain the communication room environment (air‑conditioning, power, etc.) to support IT equipment.
• Execute technical and administrative tasks for mission‑critical airport and corporate systems.
• Perform regular system health checks on servers and network equipment and report potential issues.
• Oversee maintenance contractors to ensure quality service and safety of staff and Authority property.

Required profile

• Diploma or higher in Computer Science, Information Technology or related fields with at least 3 years of systems‑operations or control‑center supervision experience (or 8 years relevant experience without the diploma).
• ITIL and/or PMP certification is preferred.
• Strong analytical, problem‑solving and communication abilities.
• Experience supervising multi‑discipline technicians or professionals.
• Ability to work under pressure and manage multiple tasks.
• Valid Hong Kong Class 1 driving licence is an advantage.
• Good spoken and written English and Chinese; Putonghua knowledge is a plus.
• Willingness to work shift duties.

Required skills

• Cisco networking
• Sun Solaris
• IBM AIX
• Oracle
• Linux
• SCO Unix
• UP‑UX
• VMWare
• Microsoft Windows
• ITIL certification
• PMP certification