Production Support Engineer – LLM/AI Platform

About the role

Join a leading global quantitative investment manager as a Production Support Engineer focused on their LLM and AI platform. You will work hands‑on with production engineering, SRE and AI infrastructure to ensure reliable access to large language models and AI tooling across the firm.

Key responsibilities

• Own and troubleshoot production incidents on the LLM platform and model‑provider integrations.
• Investigate latency, availability, API, capacity and regional performance issues.
• Support AWS and Kubernetes infrastructure as well as developer tooling.
• Develop scripts and automation to improve diagnostics and reduce manual effort.
• Enhance monitoring, dashboards and alerting mechanisms.
• Assist with releases and production changes.
• Collaborate with engineering, infrastructure teams and external providers to resolve incidents.

Required profile

• Experience in Production Support, SRE or Platform Operations with full ownership of incidents.
• Background supporting LLM/AI infrastructure or experience in trading/hedge‑fund environments.
• Strong knowledge of Linux and Windows operating systems.
• Proficiency in Python, Bash and/or PowerShell scripting.
• Hands‑on experience with AWS, Kubernetes and distributed/API‑driven systems.
• Familiarity with monitoring tools such as Grafana or Prometheus.
• SQL experience with PostgreSQL, SQL Server or similar databases.
• Excellent communication and incident‑management skills.

Required skills

• Linux
• Windows
• Python
• Bash
• PowerShell
• AWS
• Kubernetes
• Grafana
• Prometheus
• PostgreSQL
• SQL Server