Senior Retail Training Officer

About the role

The Senior Retail Training Officer will enhance the skills and knowledge of retail staff through effective training delivery, coaching, and coordination. This role involves creating e‑learning materials, maintaining training records, and communicating training arrangements to ensure continuous learning across stores.

Key responsibilities

• Support the Retail Training Manager in identifying training needs in store operations and contribute to the annual training plan.
• Provide on‑site coaching and support to store staff to improve performance and customer service.
• Lead product, service, and orientation training sessions aligned with company objectives.
• Execute the Retail Management Trainee Program and monitor progress with assigned mentors.
• Maintain accurate training records, attendance reports, and participant feedback.
• Develop and update e‑learning materials for flexible staff learning.
• Communicate training schedules, content, and expectations to staff, fostering a culture of continuous improvement.

Required profile

• Degree in Human Resources Management, Business Administration, Management or a related field.
• Minimum 5 years of relevant experience, preferably in the retail industry.
• Proven experience designing and delivering training workshops.
• Excellent facilitation, presentation and coaching abilities.
• Proactive attitude with strong interpersonal and communication skills.
• Detail‑oriented, able to meet deadlines and work independently.
• Fluent in English and Chinese (Cantonese and Mandarin).

Required skills

• MS Word (including Chinese word processing)
• Microsoft Excel
• Microsoft PowerPoint
• Video editing (preferred)

What we offer

• Excellent career development opportunities
• Attractive remuneration package
• Comprehensive benefits