Key Account Manager - Air Freight, Airline, Air Cargo

About the role

A leading aviation organisation seeks a Key Account Manager in Hong Kong to grow air freight and cargo partnerships, drive commercial results, and strengthen key client relationships.

Key responsibilities

• Support account management activities for APAC A/CMI and designated customers, ensuring seamless operations and high‑quality service.
• Maintain close relationships with existing commercial partners through regular communication and proactive problem‑solving.
• Collaborate with other business units to meet customer requirements promptly and efficiently.
• Drive continuous improvement programmes focused on customer needs by coordinating internal resources and external stakeholders.
• Generate detailed data reports for customers, ensuring accuracy and timeliness.
• Coordinate new customer operational start‑ups and ongoing requirements for A/CMI and other business lines.
• Support operational set‑up and execution of new programme placements in line with company standards.
• Work closely with customers and internal teams to deliver value‑added initiatives that enhance long‑term partnerships.
• Ensure timely advisories and confirmations for A/CMI and long‑term programme charters, maintaining clear documentation.
• Promote awareness of additional service types among designated customers, providing appropriate contacts and information.

Required profile

• Bachelor’s degree in a related field, preferably aviation or business management.
• 6‑8 years of managerial experience within the aviation industry, ideally in the Asia‑Pacific region.
• Proven ability to work collaboratively across diverse teams and guide others toward shared goals.
• Demonstrated capacity to manage multiple assignments independently under tight deadlines.
• Fluency in English and Chinese (spoken and written) for clear communication with regional and international stakeholders.
• Exceptional organisational skills with meticulous attention to detail.
• Strong market knowledge and an established professional network in aviation or cargo operations.
• Excellent communication and negotiation skills for interaction at all levels.

Required skills

• Microsoft Teams
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

What we offer

• Inclusive, collaborative workplace
• Flexible work arrangements
• Development and growth opportunities
• Long‑term focus on employee success