Airport Concierge for Premium Customers

About the role

Air Canada is seeking a dedicated Airport Concierge to deliver personalized, high‑touch service to Aeroplan Super Elite 100K members, other top‑tier travelers, and Signature class customers throughout the airport environment.

Key responsibilities

• Assist premium passengers during arrivals, check‑in, departures, transfers, and lounge access.
• Provide attentive, solution‑focused service while adhering to customer‑service guidelines and safety regulations.
• Identify and resolve issues promptly, escalating to the appropriate resources when needed.
• Build professional relationships that foster brand loyalty among frequent flyers.

Required profile

• Proficiency with Internet, email, Microsoft Word and Excel.
• Experience using the ALTEA reservations system.
• Tourism diploma or degree is an asset.
• Previous experience in a similar concierge or VIP service role is an asset.
• Ticketing knowledge is an asset.
• Willingness to travel for seminars or training and obtain an airport pass.
• Compliance with Air Canada uniform, grooming, security and safety policies.

Required skills

• Internet navigation
• Email communication
• Microsoft Word
• Microsoft Excel
• ALTEA reservations system