Senior Manager, Quality Assurance

About the role

The Senior Manager, Quality Assurance is responsible for the effectiveness of the company's quality management processes, ensuring that products consistently meet required standards and are delivered with reliability and compliance throughout the product lifecycle. This role provides strategic leadership for quality assurance activities, driving continuous improvement across internal operations and supplier networks.

Key responsibilities

• Own and drive the effectiveness of quality processes across the organisation, ensuring consistent product quality and compliance with established standards.
• Lead investigation, root cause analysis and resolution of quality issues and non‑conformances, with clear accountability for outcomes.
• Develop and execute quality improvement strategies that enhance product reliability, customer satisfaction and operational performance.
• Lead, coach and develop the quality team, building capability and promoting a culture of quality excellence.
• Oversee supplier quality management activities, including supplier qualification, audits and corrective‑action initiatives.
• Manage AQL inspection plans and third‑party inspection activities.
• Create and report on quality KPIs and the cost of non‑conformities.
• Ensure robust testing, validation and inspection processes are established and maintained, with final product approval responsibility.
• Maintain compliance with regulatory requirements, customer specifications, industry standards and ISO 9001.
• Represent the quality function in cross‑functional forums, providing expert guidance and influencing decisions.

Required profile

• Proven experience in a senior quality role within retail packaging manufacturing, with ownership of quality outcomes.
• Native‑level Mandarin Chinese speaker and excellent English communication skills.
• 10+ years of quality experience, including 5+ years of team management.
• Degree in quality, engineering, materials or a related field.
• Willingness to travel frequently throughout China, India, Mexico and Europe.
• Strong track record in supplier quality management, audits and performance improvement.
• Demonstrated experience leading root‑cause analysis, defect reduction and quality incident management.
• Experience establishing and maintaining testing, validation and product approval processes.

Required skills

• ISO 9001 quality management systems
• AQL inspection methodology
• Root cause analysis techniques