Assistant Customer Services Officer

About the role

The Assistant Customer Services Officer will support the tram charter division by handling inbound enquiries, coordinating logistics and assisting marketing initiatives. This position requires a professional, bilingual approach to delivering excellent customer experiences.

Key responsibilities

• Answer the customer enquiry hotline in a professional and timely manner.
• Manage daily operations of the tram charter division, including client enquiries via phone and email and party tram logistics.
• Work on marketing and partnership projects that build the company’s brand and commercial capabilities.
• Provide support for other marketing and customer service areas as assigned by senior staff.

Required profile

• Bachelor's degree or higher.
• At least one year of relevant experience in a hotline or call centre (advantageous) or relevant internship/part‑time experience for fresh graduates.
• Fluent in spoken and written Chinese and English.
• Proficiency in MS Office and Chinese word processing.
• Good communication and interpersonal skills.

Required skills

• MS Office
• Chinese word processing