Associate, Mortgage Assessment & Servicing

About the role

DBS Consumer Banking Group is hiring an Associate for its Mortgage Assessment & Servicing function, based in One Island East. The role covers mortgage application processing, data management and reporting, and liaison between the Credit team and Sales. It is a regular, full-time position.

Key responsibilities

• Support mortgage enquiry and application assessment, and accurately input and update application data in the system.
• Assess mortgage loan applications through KYC, internal checks, credit rules and document verification before credit approval, ensuring compliance with credit policy and regulatory requirements.
• Liaise between the Credit team and Sales to clarify queries and resolve issues during credit review, and provide servicing, administrative and reporting support to the team.
• Conduct user acceptance testing (UAT) to support product and system initiatives, and assist in processing and monitoring staff mortgage applications.
• Maintain accurate and confidential records, and generate daily, weekly and ad-hoc reports for internal monitoring and management review.
• Support ad-hoc tasks and projects as assigned by the Team Lead.

Required profile

• Diploma or higher qualification.
• Minimum of 5 years of relevant sales experience, preferably in consumer products or mortgage loans.
• Proficiency in spoken Cantonese, Mandarin and English; fluency in Mandarin is a plus.
• Relevant certifications such as general insurance, and adherence to ongoing Continuing Professional Development (CPD).
• Proven ability to build relationships with external stakeholders such as referral agents or brokers.
• Strong presentation and interpersonal skills, outgoing personality and networking track record.
• Independent worker with a team-oriented mindset, able to collaborate across front-line and internal departments.