Business Development Manager – SMB Accounts

About the role

Own and drive SMB growth by executing ShopBack’s merchant acquisition strategy and scaling the new ShopBack Pay product across the market. You will prospect, pitch, and close partnerships with SMB merchants, focusing on high‑potential segments such as food & beverage.

Key responsibilities

• Own and drive SMB growth, scaling ShopBack Pay across the market.
• Identify and win new business by prospecting, pitching, and closing SMB merchant partnerships.
• Build strong merchant relationships, acting as a trusted partner and positioning ShopBack Pay as a growth lever.
• Monitor industry trends, competitor activities, and market dynamics to uncover opportunities.
• Collaborate with Operations, Account Management, and Marketing to ensure smooth onboarding and campaign execution.
• Provide insights to refine the sales process for efficiency and scalability.
• Support partners post‑signing to ensure they see value and succeed on the platform.

Required profile

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in Business Development or Account Management, preferably in technology, e‑commerce, fintech, or platform businesses.
• Proven ability to close deals and drive revenue growth with a strong commercial mindset.
• Excellent communication, presentation, and interpersonal skills.
• Analytical and problem‑solving capabilities.
• Self‑starter with high ownership, resilience, and resourcefulness.
• Ability to thrive in a fast‑paced, target‑driven environment while managing multiple priorities.
• Passionate about working with SMBs and making a tangible impact on their growth.

Required skills

• Experience using AI tools such as ChatGPT.
• Experience using AI tools such as Gemini.
• Experience using AI tools such as Claude.

What we offer

• Career growth opportunities to take on greater challenges.
• Being part of a winning team on a journey to global scale.
• Competitive compensation based on performance.
• Candid, open, and collaborative culture where feedback is valued.
• Commitment to diversity, inclusion, and fair employment practices.