Cargo Customer Service & Reservations Agent (Hong Kong)
Cebu Pacific Air · Kowloon
Job description
About the role
The Cargo Customer Service & Reservations Agent supports Cebu Pacific's cargo operations in Hong Kong, handling client inquiries, reservations and ensuring optimal use of cargo capacity. The role combines front‑line service with coordination across internal teams to deliver a seamless experience for cargo customers.
Key responsibilities
- Handle cargo reservations and respond to client inquiries.
- Liaise with internal and external cargo units to resolve issues.
- Monitor cargo capacity and maximize space utilization.
- Provide consistent customer experience with timely follow‑ups and updates.
- Promote Cebu Pacific Cargo products and services during interactions.
- Build lasting relationships with customers beyond routine transactions.
Required profile
- Experience in reservations or customer service (0‑3 years preferred).
- Basic knowledge of air cargo sales and operations.
- Bachelor’s degree, preferably in aviation, logistics or related field.
- Fluent in spoken and written English, Cantonese and Mandarin.
Required skills
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Published 1 month ago
Expires 1 week from now
22 views · 0 interested
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Cebu Pacific Air
Kowloon