Customer Service & Administration Specialist

About the role

Griffith Foods is seeking a Customer Service & Administration Specialist to support its global food‑product development business. The role combines customer‑service handling, order management, logistics coordination and office administration to ensure smooth operations across the supply chain.

Key responsibilities

• Process customer orders, generate invoices, manage delivery schedules, and oversee import/export logistics and warehousing.
• Ensure order fulfilment follows established ordering flows and system procedures.
• Maintain office administration tasks that contribute to overall operational efficiency.
• Coordinate new‑product production requirements with sales managers and production plants.
• Analyse sales forecasts to aid supply‑planning and customer‑service execution.
• Collaborate with Finance on invoices, debit notes and accounts receivable to support timely payment collection.
• Handle customer complaints and drive timely resolution with internal and external stakeholders.

Required profile

Required skills

What we offer

• Opportunity to work for a century‑old, family‑owned food‑innovation leader.
• Exposure to a broad range of product categories including seasonings, marinades, coatings and sauces.