Director, Asia Operations Excellence

About the role

The Director of Operations Excellence, Asia, supports the Head of Operations Excellence in defining and upholding rigorous operational standards, streamlining core processes and embedding continuous improvement across Manulife's Asian market operations. The role uses Lean Six Sigma approaches, data-driven insights and automation solutions (e.g., PowerApps, AI) to build reliable, efficient operating models, and works closely with transformation and innovation teams.

Key responsibilities

• Shape the Operations Excellence plan and governance structures for high-priority improvement programs, with senior sponsorship and clear accountability.
• Review end-to-end processes (underwriting, policy administration, claims) and apply Lean Six Sigma to streamline workflows while meeting local regulations.
• Develop best-practice operating models and give expert guidance to field teams.
• Support the adoption of automation platforms such as PowerApps, IDP and AI, and work with IT and data analytics to measure their impact.
• Design training and implementation frameworks for operational excellence, and coach local leadership.
• Use benefit realization assessments to confirm gains and keep senior leaders informed.
• Coordinate with country teams, review progress and support monthly reporting to regional and global partners.
• Manage change, resource constraints and cross-functional alignment, and act as backup to regional operations, innovation, transformation and performance teams.

Required profile

• At least 8-10 years in operations, process excellence or a similar leadership capacity within insurance or financial services.
• Master's degree in Business, Operations Management or a related field preferred.
• Extensive expertise in life and health insurance processes, products and Asian regulatory considerations.
• Proven success in refining underwriting, policy handling and claims processes, and in managing multi-market environments in Asia.
• Strong influence and communication skills with senior executives and cross-functional teams in a culturally diverse, matrixed environment.

Required skills

• Lean Six Sigma Black Belt; PMP, Agile and other credentials are advantageous.
• Familiarity with automation technologies (PowerApps, AI) and data analysis tools.
• Exposure to strategy planning, agile, project management, lean, systems thinking and change management.
• Ability to present complex material clearly and lead large-scale initiatives across territories.

Working arrangement is hybrid. Manulife is an Equal Opportunity Employer.