Forum Helper, Research

About the role

CITIC CLSA is looking for a Forum Helper to support its events and meetings. The role covers tracking attendance, welcoming delegates and keeping accurate records, and is open to current university students who are Hong Kong residents.

Key responsibilities

• Track and monitor meeting attendance using the designated scheduling system
• Welcome and assist delegates professionally and courteously on arrival
• Record and maintain attendance according to assigned schedules and guidelines
• Follow up on missing participants and inform corporate speakers promptly
• Give real-time updates on "no-show" and unannounced participants to the Events Team
• Coordinate with internal teams and on-site staff to support the smooth running of meetings
• Maintain accurate, up-to-date attendance records and participant information
• Identify, escalate and help resolve operational issues during the event

Required profile

• Current university student
• Hong Kong resident
• Prior experience in event support, coordination or customer service is an advantage

Required skills

• Strong organisational skills and attention to detail
• Ability to follow instructions and work well in a team
• Good English and Chinese (Cantonese and/or Mandarin)
• Professional, proactive and customer-focused attitude