Insurance Director – Insurance Operations Transformation

About the role

As an Insurance Managing Principal at Capco, you will lead transformation initiatives at the heart of insurance, focusing on claims and underwriting operations. You will work closely with senior client stakeholders to shape and deliver complex programmes that improve operational effectiveness, customer outcomes, and business performance.

Key responsibilities

• Lead complex insurance operations transformation engagements, especially in claims, underwriting and end‑to‑end operational improvement.
• Partner with senior insurance executives to define transformation strategies, target operating models, business cases and implementation roadmaps.
• Shape and deliver programmes that simplify processes, improve customer and employee experiences, strengthen controls and enhance operational performance.
• Build trusted senior client relationships, identify emerging business challenges and develop growth opportunities for Capco’s Insurance practice.
• Provide leadership across multidisciplinary teams, supporting colleagues through coaching, knowledge sharing and high‑quality delivery.

Required profile

• Significant experience in insurance consulting, transformation or senior insurance operations roles, with strong knowledge of the Hong Kong or wider Asia‑Pacific insurance market.
• Deep understanding of insurance operations and the end‑to‑end value chain, particularly claims and underwriting, including processes, controls and operating models.
• Proven ability to shape and deliver large‑scale business and operational transformation programmes within insurers.
• Demonstrated capability to engage senior executives, translate complex challenges into practical strategies and influence decision‑making.
• Commercial experience supporting business development, proposition development and growth of senior client relationships.

What we offer

• Deliver high‑impact transformation solutions for leading financial institutions.
• Work in a collaborative, flat, and entrepreneurial consulting culture.
• Access continuous learning, training, and industry certifications.