Manager, Business Compliance

About the role

Manulife is looking for a Manager, Business Compliance. The role focuses on reviewing and improving the quality of DBS submissions, working closely with Relationship Managers and business teams, and supporting investigations into recurring quality issues. It is a hybrid arrangement.

Key responsibilities

• Conduct pre-submission reviews of DBS cases
• Perform quality assurance checks against established checklist requirements
• Follow up with Relationship Managers and business teams on documentation gaps
• Maintain case tracking and workflow management
• Monitor submission turnaround times and SLA adherence
• Support investigations of recurring quality issues
• Coordinate ongoing communications with the FCC, business teams, DBS frontline and DBS FCC
• Prepare discussion materials for periodic governance meetings
• Maintain issue logs and action trackers
• Provide guidance to business teams on documentation standards
• Conduct refresher training on submission requirements
• Share lessons learned and common deficiencies

Required profile

• College/university degree and/or equivalent experience
• Minimum 5 years of related financial services, compliance or management experience
• Comprehensive knowledge of the financial services industry and an advanced understanding of the company's businesses
• Advanced understanding of the regulatory environment and key compliance requirements
• Ability to work independently, facilitate decision-making across groups, embrace change and analyse technical information to recommend to decision-makers

Required skills

• Excellent organizational, written and verbal communication skills
• Strong technology skills, including knowledge of applicable compliance or business systems
• Strong ethical compass

What we offer

• Full resource management responsibility for the team
• Decision-making authority on hiring, termination, training and compensation for the team
• Authority to design policies and procedures for new products and to help shape the new product development roadmap
• Influencing authority on customer experience, compliance and operational matters
• A flexible environment that supports learning, growth, well-being and inclusion