Market Data Production Management & Reliability Engineer

About the role

The Real-Time Market Data (RTMD) team operates the firm’s mission‑critical market data infrastructure that powers electronic trading, risk management, and front‑office applications worldwide. This role focuses on North American trading platforms, with secondary support for Asia‑Pacific exchanges, and drives operational excellence through AI‑enabled workflows and automation.

Key responsibilities

• Perform proactive real‑time monitoring of mission‑critical market data systems supporting global electronic trading.
• Detect potential issues before they become incidents and take preventative actions.
• Serve as the primary operational interface for Trading, Technology, Infrastructure teams, and external vendors.
• Investigate, troubleshoot, and resolve production issues independently with minimal escalation.
• Provide technical support for real‑time market data services, applications, and distribution platforms.
• Manage production incidents from identification through resolution and post‑incident review.
• Leverage AI tools to improve troubleshooting, documentation, knowledge management, and incident response.
• Identify automation opportunities and drive operational improvement initiatives.
• Support exchange initiatives, market‑structure changes, weekend testing, production deployments, and disaster‑recovery exercises.
• Develop and maintain operational procedures, runbooks, monitoring standards, and knowledge repositories.
• Continuously improve platform reliability, operational controls, and service quality.

Required profile

• Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent.
• 3+ years of experience in Production Management, Application Support, Technical Operations, Site Reliability Engineering (SRE), or related disciplines.
• Strong experience supporting mission‑critical production environments.
• Demonstrated experience using AI tools, AI‑assisted workflows, or generative AI platforms to improve productivity.
• Excellent verbal and written communication skills.
• Strong analytical skills with a proactive, ownership‑driven mindset.

Required skills

• Unix/Linux operating systems and troubleshooting.
• Networking fundamentals: TCP/IP, UDP Multicast, network diagnostics.
• AI tools and generative AI platforms for operational automation.
• Automation and incident‑response tooling.