Receptionist (Concierge)

About the role

As a CBRE Concierge, you will be the first point of contact for guests, customers, and tenants, providing world‑class service and assisting with both business and personal needs. This onsite role is part of the Workplace Experience function, supporting the smooth operation of a designated building.

Key responsibilities

• Greet and welcome all individuals entering the facility.
• Record, log, and track service requests, ensuring timely responses.
• Provide administrative support to management as needed.
• Arrange and confirm recreational, dining, and business activities for requestors.
• Deliver exceptional customer service and encourage referrals.
• Maintain a database of preferred local transportation, dining, and entertainment options.
• Follow property‑specific security and emergency procedures.
• Handle inquiries or complaints professionally and provide effective solutions.
• Identify and implement process improvements to meet team objectives.

Required profile

• High School Diploma or GED with at least 5 years of relevant experience.
• Prior shift‑manager or supervisory experience preferred.
• Strong understanding of workplace processes and ability to explain complex concepts.
• Excellent organizational skills and an inquisitive mindset.

Required skills

• Expert knowledge of Microsoft Office (Word, Excel, Outlook).