Security IT Support Engineer

About the role

We are seeking a Security IT Support Engineer to keep our global crypto platform running smoothly while safeguarding our infrastructure. You will manage day‑to‑day IT support, ensure devices are secure, and drive vulnerability remediation across endpoints, servers and virtual desktops.

Key responsibilities

• Provide first‑line IT support, resolve tickets within SLA and maintain service continuity.
• Own the full lifecycle of laptops, desktops, mobiles and VDI – deployment, configuration, troubleshooting and de‑provisioning.
• Manage patching for workstations, cloud servers and virtual environments, track required updates and report status.
• Run regular vulnerability scans, interpret results, prioritize risks and coordinate remediation to closure.
• Administer user accounts and access rights, enforce least‑privilege principles and streamline provisioning/de‑provisioning.
• Implement and monitor security controls such as endpoint protection, DLP, email security and network safeguards.
• Maintain accurate asset inventory and oversee onboarding and off‑boarding processes.
• Collaborate with teams to adopt AI tools safely, identifying risks like prompt injection or data leakage.

Required profile

• Strong hands‑on experience in IT support and security operations.
• Ability to work quickly in a fast‑changing crypto environment.
• Team‑oriented mindset with a focus on continuous learning.

Required skills

• Endpoint management (laptops, desktops, mobiles, VDI).
• Patch management for workstations and cloud servers.
• Vulnerability scanning and remediation.
• Identity & Access Management (IAM) and least‑privilege provisioning.
• Implementation of endpoint protection, DLP and email security controls.
• Asset inventory tracking.
• AI tool risk assessment and secure adoption.