Senior Account Manager, Insurance Broking

About the role

Mercer is looking for a Senior Account Manager to join its MMB team in Hong Kong. This is a hybrid role with at least three days a week spent in the office. The account manager handles client accounts, designs insurance programs, markets them to insurance carriers, proposes renewal terms and supports clients on their day-to-day service needs.

Key responsibilities

• Manage renewals, new business and business expansion.
• Act as the first point of contact for clients, carriers and other service team members.
• Solicit and follow up on renewal information from clients.
• Design, market and negotiate renewals and new business with insurance carriers.
• Prepare proposals, attend client meetings and present renewal proposals.
• Bind insurance terms as directed by the client and transmit binders promptly.
• Provide day-to-day service: advise clients and carriers on changes to their insurance program, maintain client information and prepare renewal requests and loss summaries and large loss reports.
• Support the client service executive on renewals and new business.

Required profile

• University degree in a related discipline or other relevant qualifications.
• 7+ years of experience in insurance broking.
• Strong negotiation skills and a proven track record in client and vendor management.
• Ability to mentor and grow teams, and to build relationships through communication and influence.
• Self-motivated, curious about the health and benefits sector, and able to plan projects and milestones with attention to quality.
• Strong English, Cantonese and Mandarin.

Required skills

• Computer literacy, especially Microsoft Office.
• Project management and outstanding negotiation skills.

What we offer

• Professional development opportunities and supportive leadership.
• A vibrant, inclusive culture with a range of career opportunities.
• Benefits and rewards designed to support well-being.