System Support Engineer (Level 1)

About the role

Join SoftwareOne as a System Support Engineer (Level 1) providing first‑line technical assistance in a fast‑paced IT environment. You will help customers maximise the value of their cloud and software solutions while developing your own technical expertise.

Key responsibilities

• Provide 9‑hour shift Level 1 on‑site support, logging and prioritising incidents in line with SLAs.
• Document troubleshooting steps and collaborate with higher‑tier engineers when needed.
• Develop simple scripts to automate system checks and routine tasks.
• Assist with project delivery as a secondary responsibility.

Required profile

• Fluent in Cantonese with strong spoken English; Mandarin and written Chinese are a plus.
• Excellent verbal and written communication skills for client interaction via phone and email.
• Willingness to learn new technologies and obtain certifications.

Required skills

• Experience with Microsoft Azure and/or AWS (compute, storage, networking, security groups).
• Familiarity with Active Directory, Group Policy, Exchange, Microsoft 365, and Microsoft security tools such as Defender or Purview.
• Hands‑on experience with backup, restore, and disaster recovery operations.
• Ability to write simple automation scripts.