Account Manager, SME & Growth - Hong Kong

About the role

Airwallex, the AI-native financial operating system used by more than 675,000 businesses, is hiring an Account Manager for its SME & Growth business in Hong Kong. The role works cross-functionally with sales, product, engineering, marketing, finance and strategy, and focuses on upselling, cross-selling and building multi-stakeholder relationships with a portfolio of SME customers. It suits a technology-minded fintech enthusiast who wants to learn the platform well enough to solve complex customer problems.

Key responsibilities

• Build deep relationships with your portfolio to understand their needs and provide value-based solutions using Airwallex's products and services
• Act as an advocate for Airwallex and help Business Account (SME) customers get the most value from its services
• Achieve revenue targets by focusing on input metrics to deliver the right outputs
• Forecast and build a pipeline in Salesforce to track numbers and measure success
• Share customer insights with internal stakeholders and help shape the product roadmap

Required profile

• At least 3 years of B2B experience managing and growing technology/fintech relationships with SME accounts
• Experience with complex sales and comfort selling to C-level executives
• Ability to build collaborative relationships internally and externally, and to communicate clearly with people of all backgrounds
• Problem-solving mindset, able to simplify complexity for others
• Success-oriented, accountable for KPIs and revenue targets

Required skills

• Strong verbal and written English
• Prior experience in API B2B sales or account management for a similar organisation
• Salesforce pipeline management