Assistant Manager – Concierge

About the role

The Langham, Hong Kong is seeking an Assistant Manager to support the Chief Concierge in delivering exceptional guest experiences. The role involves overseeing daily concierge operations, training staff, and ensuring high standards of service that contribute to the hotel’s revenue growth.

Key responsibilities

• Assist the Chief Concierge in implementing rules, policies and procedures.
• Supervise concierge colleagues’ attendance and performance according to the duty roster.
• Act as the primary communication link between the Chief Concierge and the team, providing accurate information to guests.
• Instruct new concierges on service standards and conduct ongoing on‑the‑job training.
• Deliver regular training sessions to maintain professional service standards.
• Oversee the receipt, handling, shipping and packaging of guests’ parcels and baggage.
• Stay informed about all hotel and external events to provide relevant guest assistance.

Required profile

• Higher Diploma in a hospitality‑related discipline; university degree preferred.
• Minimum five years of luxury hotel concierge experience, including at least three years in a supervisory role.
• Extensive personal network within the hospitality industry.
• Open‑minded, service‑oriented, proactive and able to work under pressure.