AVP, Digital Service Delivery, Consumer Banking

About the role

DBS Consumer Banking Group, the leading bank in Asia, is hiring an Associate Vice President for Digital Service Delivery within its Consumer Banking business. The role delivers end-to-end digital initiatives for new products and systems, from requirements and design through testing and launch, while advising between business and technology.

Key responsibilities

• Assist the team lead in new product development or system projects to achieve business goals.
• Drive delivery within an Agile framework, owning the work from requirements definition, technical design with the development team, QA and user acceptance testing to production launch.
• Work with internal stakeholders to elicit requirements and ensure business objectives and product versions are delivered.
• Identify risks and track them through to resolution.
• Lead the design of large user stories (EPICS) and break them down into smaller stories for the prioritised product backlog used by Agile teams.
• Supervise a team of UAT testers and ensure test plans and test cases are executed within the agreed schedule.
• Support post-implementation tasks such as user training, production problem investigation and escalation.
• Provide system solution advice between business and technology, and deliver end-to-end new initiatives within approved timelines and budgets.

Required profile

• University degree.
• Experience in consumer banking products, with digital project delivery preferred.
• Good experience managing system enhancements end-to-end, across requirements, test management and execution.
• Agile exposure is preferable.
• Self-starter with business acumen, able to meet deadlines independently.
• Strong analytical problem-solving and interpersonal communication skills.

Required skills

• Good understanding of system applications, preferably with some technical knowledge.
• Agile project delivery.

The position is based at Two Harbour Square, Kwun Tong, Hong Kong, on a regular full-time schedule. Only shortlisted candidates will be contacted.