Strategic Business Planning Analyst - AI Automation, Technology & Operations

About the role

DBS is hiring an analyst/specialist in Strategic Business Planning, Technology & Operations, based in Kwun Tong. The role supports the Hong Kong Group Ops Capability Center (GOCC) team and the Journey team in driving AI initiatives and automations in the bank's operations back-office, aiming to improve productivity, operational efficiency and the integration of AI-based solutions.

Key responsibilities

• Lead the implementation and management of AI-powered co-pilot initiatives in the banking operations back-office, driving innovation with GenAI and Agentic AI.
• Act as the main point of contact between business lines, operations, technology and third parties, and communicate the strategies and objectives of the AI initiatives to secure alignment and buy-in.
• Identify risks and challenges of AI-based changes and develop mitigation strategies, overseeing implementation so that disruption to ongoing operations is minimized.
• Provide technical support and oversight for technology issues arising during implementation and operation, and support the team lead in managing the initiative and its project budget.
• Deliver productivity savings through effective change management, and give regular status updates to senior management.

Required profile

• Experience in project management, stakeholder management and change management in technology-driven transformations.
• Strong understanding of banking operations, processes and IT infrastructure.
• Undergraduate degree in Computer Science, Engineering, Information Systems, Operations Management, BBA or a related technical field, with a focus on AI/ML.
• Professional certifications in AI, machine learning or project management (e.g. PMP, PRINCE2) are an advantage.

Required skills

• Proficiency in AI/ML technologies and their application and integration for operations.
• Problem-solving and analytical skills to address operational challenges with AI-powered solutions.
• Strong communication and interpersonal skills for cross-functional collaboration.
• Ability to manage multiple projects and tight timelines with attention to detail.