Call Centre Officer

About the role

You will join a 24/7 operation serving global markets in more than 15 languages, working from our state‑of‑the‑art facility in Kwai Chung. The role focuses on delivering high‑quality customer service across multiple communication channels.

Key responsibilities

• Handle customer inquiries via phone, email, live chat and social media platforms.
• Resolve customer feedback courteously and efficiently.
• Maintain accurate records of interactions and follow‑up actions.
• Complete daily operational tasks and documentation in line with Key Performance Indicators.

Required profile

• 1‑2 years experience in customer service (e‑commerce experience a plus).
• Native Cantonese with good English and Mandarin proficiency.
• Excellent telephone manner and customer‑oriented attitude.
• Hard‑working, punctual, well‑organized and able to work independently.
• Available to start immediately; immediate availability preferred.

Required skills

• Proficiency with Microsoft Office and general PC applications.
• Basic internet navigation skills.

What we offer

• Attractive basic salary plus performance bonus.
• Opportunity to work in a diverse, inclusive and pet‑friendly environment.
• Training and development within an award‑winning call centre.