Cross-Border Sourcing & Operations Manager (eCommerce)

About the role

This hybrid Hong Kong-based role drives global sourcing and supply chain development while supporting multi-platform operations for cross-border imports into mainland China eCommerce. It leverages Hong Kong's free trade port and financial hub advantages to connect international offices with mainland and HK consumers, covering assortment selection, transshipment logistics and eCommerce platform sales (GMV).

Key responsibilities

• Build direct relationships with international offices and buying teams, and develop a competitive assortment across categories and regions.
• Support platform operations, optimize listing and fulfillment workflows, and integrate sourcing, logistics and online sales channels.
• Develop pricing strategy and guidance per platform, set up content creation processes and manage margins.
• Use platform data to interpret consumer demand in mainland China and align intake forecasts with global transit timelines to avoid inventory aging and stockouts.
• Coordinate international freight forwarders, HK consolidation warehousing and mainland China bonded logistics, streamlining the Overseas Vendor to HK Hub to Mainland Bonded Zone pipeline.
• Partner with HK and mainland finance and legal teams on daily HK entity operations, including contract sign-offs, and ensure GACC customs compliance.
• Help develop the HK/Macao local eCommerce business with JD/Tmall HK, and assist other departments as needed.

Required profile

• 8+ years of buying experience in an international retail company, with at least 5+ years of hands-on global procurement or international buyer experience; cross-border eCommerce experience preferred.
• Experience in imported Beauty, Nutritional Supplements and Mother & Baby categories.
• Expert contract negotiation skills and ability to improve margins across international shipping structures.
• Entrepreneurial spirit, comfort with ambiguity and a proactive, hands-on approach.
• Excellent written and spoken English, Mandarin Chinese and Cantonese preferred.

Required skills

• Proficiency in Hong Kong customs regulations, Incoterms, international payment processing and transit warehousing.
• Platform data analysis and forecasting.