Customer Service Representative – Hotel Front Office
ALVA HOTEL BY ROYAL · RAS Hong Kong
Job description
About the role
ALVA HOTEL BY ROYAL is seeking a Customer Service Representative to act as a liaison between guests, the sales team, and front‑desk operations, ensuring smooth arrivals and the execution of special requests. The role involves handling in‑house guest enquiries, coordinating events, and supporting the front office to deliver a seamless hospitality experience.
Key responsibilities
- Bridge communication gaps between guests, sales team and front desk operations to guarantee smooth arrivals and execution of special requests.
- Follow up and troubleshoot in‑house guest enquiries with the Front Office team to eliminate service gaps.
- Coordinate special events with Sales and Front Office teams to maximize guest satisfaction.
Required profile
- Degree holder in Hospitality Management or a related discipline.
- Experience in Front Office or Reservations is an advantage.
- Good command of spoken English and Putonghua.
- Strong communication and interpersonal skills.
- Open‑minded, attentive to detail, positive and result‑oriented.
Required skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
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Published 5 hours ago
Expires 1 month from now
1 views · 0 interested
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ALVA HOTEL BY ROYAL
RAS Hong Kong