Key Account Executive

About the role

We are looking for a dynamic Key Account Executive to drive sales, promotion and development within designated accounts, ensuring commercial targets are met. The role involves building long‑term relationships with key customers, understanding their needs and delivering tailored solutions.

Key responsibilities

• Develop and execute customer development strategies and KAM action plans for assigned accounts.
• Establish and nurture long‑term relationships with key customers, identifying needs and proposing appropriate solutions.
• Lead the preparation of strategic and tactical plans, providing analysis of future potential and key programs.
• Prepare, negotiate and manage contracts, and guide company initiatives targeting specific accounts.
• Organise customer events and programs independently or in collaboration with marketing/medical teams.
• Map stakeholders, segment and profile accounts, and maintain accurate data in the Novartis CRM system.
• Implement sales/business plans for the designated client base and, where applicable, manage direct reports.
• Report technical complaints, adverse events or special case scenarios related to Novartis products within 24 hours.

Required profile

• Proven experience in key account management, preferably within a multinational environment.
• Demonstrated sales experience in the healthcare or pharmaceutical sector.
• Team‑leadership experience is a plus.
• Strong commercial acumen, competitive intelligence and compliance awareness.
• Excellent customer relationship and engagement skills.

Required skills