政府熱線服務主任
Epro Telecom Services Limited · RAS Hong Kong
Job description
About the role
The Government Hotline Service Officer will handle public inquiries and complaints, ensuring that service requests are directed to the appropriate units and that any additional tasks are completed as instructed.
Key responsibilities
- Answer public inquiries and complaints.
- Refer service requests to the appropriate units for follow‑up.
- Perform other duties as directed.
Required profile
- Higher diploma or equivalent qualification.
- No specific industry experience required.
- Fluent in Cantonese, English and Mandarin.
- Proficient with computer applications such as Microsoft Word and Excel, and Chinese input methods.
Required skills
- Microsoft Word
- Microsoft Excel
- Chinese input method
What we offer
- 12 days of paid annual leave.
- Shift work including weekends and public holidays.
- 45‑hour work week with shifts from 08:00 to 00:00.
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Published 11 hours ago
Expires 1 month from now
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Epro Telecom Services Limited
RAS Hong Kong
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