Operation Support Manager

About the role

The Operation Support Manager leads a team responsible for the smooth functioning of daily administrative and compliance processes. This role ensures accurate compensation calculations, maintains insurance licensing, and continuously improves operational workflows.

Key responsibilities

• Team management and supervision
• Insurance license management
• Commission and compensation calculation
• Preparation of compensation proposal documentation
• Creation, update and maintenance of SOP and compliance documentation
• Audit documentation preparation
• Workflow creation, procedure review and continuous improvement
• Lead and conduct User Acceptance Testing (UAT)
• Identify common issues and recommend improvements
• Produce analysis reports and statistical models for management
• Supervise clerical and administrative support, including office facility management and IT request coordination
• Generate daily and monthly operational reports to ensure smooth day‑to‑day operations

Required profile

• Form 5 / DSE graduate or higher
• Minimum 3 years experience in office administrative management
• Can‑do attitude with ability to lead projects independently
• Strong problem‑solving and critical‑thinking capabilities
• Excellent interpersonal and communication skills
• Ability to drive change across all organisational levels
• Meticulous attention to detail and accuracy with figures
• Good analytical and data‑handling experience
• Proficiency in spoken and written English and Chinese

Required skills

• Microsoft Office applications
• Advanced Excel