Principal Consultant – Insurance Transformation

About the role

Capco is expanding its Insurance practice in Hong Kong and seeks a Principal Consultant to lead transformation programmes for Life, Health and General Insurance clients across APAC. You will work directly with senior insurance leaders to redesign operating models, modernise customer journeys and unlock value through digital, automation, data and AI solutions.

Key responsibilities

• Lead end‑to‑end transformation programmes across multiple insurance lines in Hong Kong and the broader APAC region.
• Design future‑state operating models, process improvements and enhancements to underwriting, claims and customer journeys.
• Partner with senior stakeholders such as COOs, Heads of Claims and Underwriting to deliver strategic change.
• Lead multidisciplinary teams including consulting, technology, data and third‑party vendors to achieve successful outcomes.
• Contribute to business development, market propositions and thought leadership for Capco’s Insurance practice.

Required profile

• 8–12+ years of experience in consulting, insurance operations, underwriting, claims or transformation.
• Strong understanding of insurance operating models, process optimisation and regulated environments.
• Proven track record delivering large‑scale transformation programmes.
• Ability to engage senior stakeholders and translate strategic objectives into measurable delivery plans.
• Professional fluency in English; Cantonese or Mandarin is a plus.

Required skills

• Experience delivering digital, automation, workflow or AI‑enabled transformation initiatives.
• Expertise across Life, Health and General Insurance sectors.

What we offer

• Discretionary bonus.
• Dental and medical coverage, including dependent cover.
• Life insurance.
• 20–24 days of annual leave plus maternity and paternity leave.
• Tax rental reimbursement scheme and MPF contributions.