Sales Associate

About the role

The Sales Associate is the front‑line ambassador of the Coach brand, delivering an elevated, personalized shopping experience in a luxury‑retail environment. You will work on the sales floor, support omni‑channel initiatives, and help drive brand loyalty and revenue.

Key responsibilities

• Represent Coach as a brand ambassador, following the Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales via cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social‑selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Maintain a clean, organized sales floor and stockroom, handling cash wrap, inventory processing, replenishment, and visual merchandising.
• Process transactions efficiently, including purchases, returns, exchanges, and online pickups.
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Collaborate with teammates, participate in brand initiatives, training programs, and inclusion activities.

Required profile

• 1+ years of sales experience, preferably in luxury retail.
• Strong English proficiency.
• Ability to work in a fast‑paced, flexible schedule.
• Knowledge of fashion trends and competitors.

Required skills

• Mobile POS operation
• Basic computer proficiency (iPad, laptop)
• Walkie‑talkie use
• Clienteling tools
• Social‑selling platforms and short‑form video creation
• Data acquisition and analysis for client outreach