Senior Data Centre Operator – 24/7 Shift

About the role

Reporting to the IT Operations Manager, the Senior Data Centre Operator will be responsible for maintaining continuous, reliable operation of HK Electric’s data centre facilities. The role involves 24‑hour shift work, monitoring of critical systems, and acting as the after‑hours point of contact for the IT Service Desk.

Key responsibilities

• Perform 24‑hour shift work on day‑to‑day data centre operations.
• Monitor the proper functioning of hardware, software, systems and data centre facilities.
• Work with contractors on routine and emergency maintenance.
• Handle service requests, incident resolution, system administration, reporting tasks, event logging and documentation.
• Own assigned processes and drive continuous improvement.
• Serve as the primary contact point for the IT Service Desk after office hours.

Required profile

• Higher Diploma, Associate Degree or Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering or related fields.
• Minimum of 2 years’ experience in data centre or computer room operations.
• Experience with SAP and a professional qualification in ITIL is a definite advantage.
• Good command of spoken and written English and Chinese.
• Candidates with less experience may be considered for a Data Centre Operator position.

Required skills

• SAP
• ITIL