Service Stylist – Guest Relations

About the role

The Service Stylist (Guest Relations) will be the face of The Langham, Hong Kong, delivering personalized, high‑touch service to VIP, limousine arrivals, Brilliant members and repeat guests. You will ensure each guest experience exceeds expectations while supporting the Front Desk and Guest Relations teams.

Key responsibilities

• Greet VIP, limousine arrivals, Brilliant members and repeat guests with special recognition and personalized service.
• Attend to special guest requests, providing sophisticated, tailored solutions.
• Maintain up‑to‑date knowledge of hotel programs and events to anticipate guest needs.
• Assist in handling guest complaints, refer issues as needed, and follow up on corrective actions.
• Support the Front Desk and Head of Guest Relations in maintaining overall guest satisfaction in the lobby.
• Perform any additional duties required to meet guest expectations.

Required profile

• Higher Diploma in a hospitality‑related discipline; university degree preferred.
• 1–2 years of guest services experience; front‑desk experience is a plus. Fresh graduates may also be considered.
• Professional, service‑oriented attitude with a sociable, mature and outgoing personality.
• Strong command of English, Cantonese and Mandarin (conversational and written); additional languages are an advantage.

Required skills

• Fluency in English, Cantonese and Mandarin.