Specialist, AOG Desk

About the role

HK Express is seeking an AOG Desk Specialist to support aircraft on‑ground (AOG) situations across the region. You will be responsible for sourcing critical parts, managing loans and purchases, and ensuring timely delivery to minimise operational impact.

Key responsibilities

• Source aircraft materials for AOG or critical situations globally.
• Raise loan, purchase and exchange orders with suppliers.
• Liaise with pool providers, OEMs, operators and freight forwarders to guarantee on‑time arrival.
• Coordinate with stores and receiving teams for immediate processing of AOG parts.
• Follow up with all parties to ensure parts are ready for use.
• Serve as primary contact for loan‑in and loan‑out exchanges with other airlines.
• Maintain effective communication with service providers and internal stakeholders.
• Initiate prompt actions to resolve material issues during AOG events.
• Arrange logistics for AOG and other critical material requests.
• Handle ad‑hoc projects assigned by management.

Required profile

• Higher Diploma or above in Engineering, Aerospace, Logistics, Supply Chain or related field.
• Minimum 3 years of experience in airlines, MROs, OEMs or suppliers (candidates with less experience may be considered as Officer).
• Familiarity with inventory management, procurement or AOG support.
• Proficiency in MS Office and strong data‑management and analytical abilities.
• Excellent communication, influencing and negotiation skills.
• Analytical mindset, stress‑resistant and able to work variable shift duties.
• Fluent in written and spoken English and Chinese.

Required skills

• MS Office

What we offer

• Free flights for you and your family on all HK Express routes.
• Multicultural team representing up to 50 nationalities.