Manager, Corporate and Marketing Communications

About the role

Join the Shangri-La Group Corporate Communications team to develop and execute the Group’s corporate communications strategy, strengthen its reputation and support business priorities across media, digital and executive channels.

Key responsibilities

• Support the development and implementation of corporate communications plans aligned with business objectives and brand positioning.
• Plan and execute integrated communications campaigns across traditional, digital and social media channels.
• Create high‑quality corporate content such as press releases, speeches, video scripts, website copy and social media posts.
• Provide executive communications support for the Chairman, Group CEO and senior leaders.
• Monitor corporate reputation, identify opportunities and issues, and recommend appropriate communications responses.
• Develop and maintain relationships with business, travel, lifestyle and hospitality media.
• Identify and coordinate media opportunities, interviews, features and speaking engagements.
• Manage media enquiries and coordinate timely responses with internal stakeholders.
• Track daily media coverage, industry news and emerging issues, delivering insights to senior management.
• Build relationships with industry influencers and external stakeholders to enhance corporate reputation.
• Lead or support integrated communications campaigns, press events and corporate announcements.
• Collaborate with Corporate Affairs, Internal Communications, Marketing, Brand, HR, Sustainability, Investor Relations and business teams.
• Partner with regional and hotel communications teams to ensure consistent messaging.
• Manage external PR agencies, production houses and media partners.
• Oversee multiple communications projects, ensuring deliverables, timelines and budgets are met.
• Support crisis communications planning, prepare holding statements and coordinate response actions.
• Monitor emerging issues and reputational risks across the hospitality and travel landscape.

Required profile

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, Business Administration or related field.
• 8+ years of experience in corporate communications, public relations, journalism or media relations, preferably in a large or international organisation.
• Strong corporate writing and content development skills, including press releases, executive speeches and digital content.
• Solid understanding of media relations, corporate reputation management and crisis communications.
• Excellent written and verbal English, Cantonese and Mandarin, with strong Chinese writing ability.
• Strong interpersonal, project management, presentation and stakeholder‑management capabilities.
• Strategic thinker with attention to detail, sound judgement and ability to manage multiple priorities.
• Proactive, creative, highly organised, commercially aware and passionate about hospitality and the Shangri‑La brand.
• Experience with digital and social media platforms such as WeChat and Xiaohongshu is an advantage.

Required skills

• WeChat
• Xiaohongshu