Senior IT Officer – Property Management Services Authority

About the role

The Property Management Services Authority is seeking a Senior Officer to lead its IT operations. Reporting to the Senior Manager (Information Technology), the incumbent will support the design, implementation and maintenance of the Authority’s technology environment.

Key responsibilities

• Assist in formulating and implementing IT policies, standards and procedures across infrastructure, networking, systems and security.
• Participate in system design, development, testing, documentation and long‑term maintenance.
• Design, execute and validate disaster recovery and contingency plans to ensure high availability.
• Liaise with suppliers and contractors, negotiate SLAs, manage procurement of hardware/software licences and monitor project delivery.
• Conduct routine health checks of computer infrastructure, network equipment and IP phone system; monitor enterprise email, Active Directory and web services and produce performance reports.
• Provide technical support, troubleshooting and escalation for hardware, software and network issues.
• Maintain accurate IT records, asset inventory and licence contracts; support resource planning and vendor management.
• Support system development projects, gather user requirements and assist with planning, scheduling and user acceptance testing.

Required profile

• Recognised university degree in Computer Science, Information Systems, IT or a related field.
• Minimum 3 years of relevant experience in a sizable organisation; public‑sector experience an advantage.
• Strong communication skills in English and Chinese (spoken and written).
• Willingness to sign a three‑year fixed‑term contract.

Required skills

• Exchange Online, Active Directory, Microsoft Entra.
• Windows Server, SCCM/MECM, WSUS, IIS, Group Policy, SMTP, DNS/DHCP.
• VMware ESXi/vCenter, Veritas Backup Exec, Veeam Backup & Replication.
• Firewall rule configuration, network switches, routing and corporate VPN.
• SQL Server, Storage Area Networks (SAN).
• Remote access tools (AnyDesk, TeamViewer) and online meeting platforms (Zoom, Teams).
• PowerShell, Power Automate, PowerBI.
• Cloud hosting and storage concepts.