Chief Concierge – Luxury Hotel

About the role

The Mandarin Oriental, Hong Kong is seeking a Chief Concierge to lead its Concierge team. Reporting to the Director of Rooms, you will shape personalized guest experiences in a flagship luxury hotel that is undergoing a major USD 100 million renovation.

Key responsibilities

• Lead and manage all Concierge operations, ensuring exceptional, anticipatory service for every guest.
• Act as the hotel’s primary ambassador, cultivating strong relationships with local partners, cultural institutions, luxury brands, transport providers and destination management companies.
• Personally engage with VIPs, long‑stay guests, repeat patrons and high‑profile individuals to understand preferences and curate bespoke experiences.
• Maintain the hotel’s service philosophy, brand standards and reputation as a leading luxury destination.

Required profile

• Demonstrated mastery of concierge craft in a luxury hospitality environment.
• Ability to thrive in a collaborative team that values integrity, respect and responsibility.
• Growth‑mindset with a commitment to continuous improvement.

Required skills

What we offer

• Opportunity to work in an iconic hotel with 447 rooms, Michelin‑starred dining and extensive wellness facilities.
• Engagement with world‑renowned chefs and new luxury experiences launching in 2026.
• A caring, motivating and rewarding work environment that values employee development.