Client Care Advisor – Luxury Client Support

About the role

As a Client Care Advisor you will be the first point of contact for CHANEL clients, delivering a seamless, luxury‑focused experience across all communication channels. You will combine deep product knowledge with personalized service to uphold CHANEL’s heritage and brand values.

Key responsibilities

• Handle client inquiries independently, providing timely resolutions and ensuring high service standards.
• Assess issues against company policies and, when needed, prepare proposals for escalation to a Client Care Expert.
• Build and maintain strong relationships with boutique staff and internal functional teams to guarantee a consistent client journey.
• Guide clients through product navigation, troubleshooting, and personalized assistance using CHANEL’s service catalog.
• Ensure accurate handover or escalation of cases, delivering concise data and insights gathered from client interactions.
• Act as the official communication channel for outbound client engagements such as events and campaigns.

Required profile

• Passion for delivering exceptional luxury service and a strong sense of empathy, trust, and quality.
• Comprehensive understanding of CHANEL’s products, heritage, and storytelling.
• Ability to collaborate effectively with boutique staff and cross‑functional teams.
• Proactive problem‑solving mindset with attention to detail.
• Excellent communication skills across multiple channels.

Required skills