Client Experience Representative

About the role

The Client Experience Representative will be the welcoming face of Sotheby's, delivering first‑class service to clients visiting the Maison in Central New York. You will ensure a seamless, luxurious experience by handling enquiries, processing transactions, and coordinating with internal teams such as Client Advisors, Registrars, and Galleries.

Key responsibilities

• Greet clients and respond to general enquiries, providing timely and accurate information.
• Process payment transactions across all applicable methods with high compliance and accuracy.
• Assist clients with bids, paddle registration, account setup, and troubleshooting.
• Facilitate fulfillment for auction and retail items, coordinating with business units.
• Collaborate with Registrars, Facilities Management, Post‑sale Services, Bids Department, and Client Advisors to ensure smooth client experiences.
• Support ad‑hoc projects and provide backup to other Client Services Representatives.
• Maintain knowledge of security and compliance policies.

Required profile

• University graduate (or equivalent) with 1‑2 years of relevant experience.
• Previous experience in art, luxury retail, or client servicing is desirable.
• Strong client‑service orientation with the ability to stay calm under pressure.
• Excellent interpersonal and communication skills.

Required skills

• Proficiency in Excel for daily POS and credit‑card settlement tasks.