Club Ambassador

About the role

The Club Ambassador delivers personalized guest experiences at Kowloon Shangri‑La, handling front‑office, concierge, and food‑and‑beverage services. You will act as the primary point of contact for club members, ensuring seamless check‑ins, check‑outs, and travel arrangements.

Key responsibilities

• Provide personalized guest, secretarial, concierge, and food‑and‑beverage services.
• Perform check‑ins and check‑outs efficiently.
• Handle mail, information requests, and airline reservations/confirmations.
• Execute any additional duties assigned by management.

Required profile

• Diploma or higher in Hospitality Management or a related field.
• Minimum 1 year of experience in the service industry, preferably front office or airline operations.
• Self‑motivated, well‑organized team player.
• Excellent spoken and written English and Chinese.

Required skills

What we offer

• A supportive workplace that values passion and personal growth.
• Structured learning and development pathways with advancement opportunities.
• Competitive benefits, recognition programs, and stay/travel perks.
• Inclusive teams that promote diversity and a secure environment.