Cluster Supply Chain Manager – North Asia

About the role

The Cluster Supply Chain Manager leads and drives Supply Chain operations across our North Asia Cluster, covering Hong Kong, Taiwan, South Korea, and Japan. In this strategic leadership role you will ensure product availability, service excellence, inventory optimisation and operational efficiency while partnering with commercial teams, regional stakeholders and global Supply Chain functions.

Key responsibilities

• Lead and coordinate end‑to‑end Supply Chain activities across Hong Kong, Taiwan, South Korea and Japan.
• Manage the Hong Kong Supply Chain team directly and provide leadership to local Supply Chain Managers across the cluster.
• Align market priorities with regional and global Supply Chain strategies and foster a collaborative, customer‑focused culture.
• Deploy and govern the Sales & Operations Planning (S&OP) process across all markets.
• Consolidate cluster demand forecasts, manage risks and opportunities, and improve planning accuracy.
• Oversee customer service and order‑to‑cash activities, monitor service levels and customer satisfaction.
• Drive continuous improvement initiatives to strengthen service delivery and operational reliability.
• Ensure efficient warehousing, transportation and distribution operations while complying with quality, customs, regulatory and trade requirements.
• Lead logistics optimisation projects, monitor key performance indicators and implement cost‑optimization initiatives.
• Coach, develop and empower the Supply Chain team, support succession planning and promote cross‑market collaboration.

Required profile

• University degree in Supply Chain, Logistics, Operations, Business or a related field.
• Solid experience in Supply Chain, Logistics, Planning or Operations within FMCG or a fast‑moving consumer environment.
• Strong expertise in demand planning, S&OP, customer service, logistics and inventory management.
• Demonstrated ability to lead change, improve processes and drive operational excellence.
• Strong stakeholder management and communication skills across functions and cultures.
• Proven leadership experience managing regional or multi‑country teams.
• Fluent English; additional Asian language capabilities are an advantage.