This job is no longer available
This job expired on 08/10/2026. It no longer accepts applications.
Customer Care Consultant – 12‑Month Contract
Zurich Insurance · RAS Hong Kong
Job description
About the role
Zurich is looking for a Customer Care Consultant to join its Hong Kong team on a 12‑month contract. You will be the first point of contact for life‑insurance customers across multiple communication channels, helping them resolve enquiries and ensuring a high level of satisfaction.
Key responsibilities
- Provide professional assistance to life‑insurance enquiries via live chat, phone, email, WhatsApp and in‑person counters.
- Maintain service quality standards to achieve target customer satisfaction scores.
- Support ad‑hoc projects and perform administrative tasks as assigned by the team.
Required profile
- Previous customer‑facing or hotline experience in the insurance or financial services sector is preferred.
- Fluency in Cantonese and English is mandatory; Mandarin is a plus.
- Patient, customer‑oriented mindset with strong communication and interpersonal abilities.
Required skills
What we offer
- 12‑month fixed‑term contract with renewal based on performance and business needs.
- Opportunity to work for a global insurer that values innovation and diversity.
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Zurich Insurance
RAS Hong Kong
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